People
- Critical on behaviour
- The leader on the ground.
- Database with qualified, trained, experienced personnel at the call of service
Benchmark
- Learn from all incidents
- Challenge yourself all the time
- Aware of industry standards
Systems
- Management of data collected
- Have trickers
- Regular reviews (both best and poor performers)
Quality Control
- Internal as we work
- By employers as and when seen fit
- By external parties when required
Training
- Personal files, Basic requirement, Induction
- Coaching
- Sub-contracting with MQA accredited
Legal
- Skills as per requirement
- Competencies, Experience
- Supervisory coverage